Capital Cooling in Broxburn, Scotland Open now

Reviews about Capital Cooling

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  2017-12-13, by Sayed Shah
  Highly recommend avoiding this company, i purchased a ice cream cabinet for over £7500 and at the time they seemed really helpfull and professional, BIG MISTAKE! My icecream cabinet has broken down, took them 4 days to send someone out just to have a look and say its not covered under warranty.... absolutely ridiculous , they forced me to pay £144 call out fee other wise they wouldn't send another engineer to fix my machine! Once i made payment it took them another 6 days to send the same engineer who came with no parts to fix the machine again! He left my machine with loose panels and missing screws, his name is lewis smith if you ever have him attend your premises i would avoid letting him touch your equipment! He likes to stand around for 3-4hours to tell you he has to ring the office for advice! If you ever speke to stuart wallace avoid this person, he took over £500 off me to fit sliding door on my patisserie cabinet, its been 4 months I have no sliding doors or money refunded, everytime i call the company they say brian or stuart are busy, i have asked for a refund and they keep saying it will be done! The worst thing is the blunt attitude on the phone and the constant lies about call backs and promising the jobs will be done!! My icecream machine is still faulty and my icecream parlour has been loosing money for nearly 2 weeks!!
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  2017-05-19, by Aiden Howarth
  How disappointing, I purchased a unit for my business which included servicing and a guarantee. Have called the company this morning which is still trading and have been told it has new owners and all previous contracts will not be honoured. amazing when they are clearly still trading. As an independent I would advise you to stay well clear of this company as this purchase was a waste of money for my company as I now have a unit which doesn't work !